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Terms & Conditions

1. Eligibility

  • Hirers must be aged 21 to 70, hold a valid full UK driving licence and provide:

  • ​Matching payment method

  • Licences must be held for at least 12 months

  • PCO drivers must show a valid PCO licence upon request

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2. Booking and Payment

  • A £150+ refundable deposit is required at the time of booking, returned 5 working days after.

  • Rental fees must be paid in full in advance

  • Payments are accepted by cash,  card or bank transfer only

  • Vehicle hire will only be confirmed upon receipt of full payment

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3. Rental Period and Return

  • The rental period starts and ends at the agreed time and date

  • Late return fees apply: £20 per hour, or full-day rate after 2-hour grace

  • Vehicles must be returned:

    • With same fuel level as at handover

    • Clean and tidy

    • With all keys, documents, and accessories

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4. Use of Vehicle

  • Vehicles may not be:

    • Driven outside of the UK without written consent

    • Used for racing, towing, or any illegal activity

    • Operated under the influence of drugs or alcohol

  • Only authorised drivers listed in the agreement may drive

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5. Fines, Charges, and Liability

  • The Hirer is responsible for:

    • All fines, tolls, ULEZ/LEZ charges, and congestion fees

    • Any damage caused during the rental period

    • Fuel costs if returned under the original level

  • Any unpaid charges will be deducted from the deposit or invoiced separately

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6. Insurance and Damage

  • Hire includes Hire & Reward insurance with a £750 excess

  • Hirer is liable for:

    • Any damage or loss not covered by insurance

    • Tyre, wheel, glass, or underbody damage not from collisions

  • In the event of an accident, the Hirer must:

    • Notify Rentals On Go Ltd immediately

    • Provide full details and assist in any investigation or claim

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7. Breakdown and Assistance

  • Vehicles are provided with 24/7 breakdown cover

  • Hirer must contact rentalsongo's team

  • If the vehicle is off-road for reasons outside our control, no refund applies unless agreed in writing

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8. Cancellation Policy

  • Cancellations within 24 hours of rental start may incur a 50% charge

  • No-shows or same-day cancellations are non-refundable

  • Refunds will be issued to the original payment method within 5 working days

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9. Tracking & Security

  • All vehicles are fitted with securities

  • Rental use is monitored to protect both parties

  • Tampering with trackers or safety systems will result in immediate termination of hire

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10. Amendments

  • Rentals On Go Ltd reserves the right to amend these terms with reasonable notice

  • Hirers will be notified of any material changes via email or at the time of booking

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11. Governing Law

  • This agreement shall be governed by the laws of England & Wales

  • Disputes will be handled through the appropriate UK legal channels

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📧 For any questions or disputes, contact us at:
Email: info@rentalsongo.co.uk

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