Refund Policy

1. Booking & Deposit Refunds

• A £150+ security deposit is required at the time of booking.

• This deposit is fully refundable within 5 working days of the vehicle's return, provided:

  • The vehicle is returned on time

  • No damage, missing items, or late fees apply

  • No outstanding traffic fines or additional charges are incurred

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2. Cancellation by the Customer

If a customer cancels more than 48 hours before the rental start time, they are entitled to a full refund of both the rental fee and the security deposit. Cancellations made between 24 and 48 hours before the rental start time will receive a 50% refund of the rental fee, while the full deposit will still be refunded. If the cancellation occurs less than 24 hours before the rental is due to begin, the rental fee is non-refundable, but the deposit will still be returned. In the case of a no-show or failure to collect the vehicle, no refund will be issued for either the rental fee or the deposit.

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3. Early Return

• If the renter chooses to return the vehicle before the agreed end date, no partial refund will be issued for unused rental days, unless approved in writing by Rentals On Go Ltd.

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4. Cancellations by Rentals On Go Ltd

• In rare cases where we must cancel your booking (e.g., due to vehicle issues, emergency, or ineligibility):

  • You will receive a full refund of all payments, including deposit and rental fees

  • We may offer an alternative vehicle where available

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5. Refund Processing Time

• Refunds are processed within 5 working days

• Payments will be refunded to the original payment method used at booking

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6. Non-Refundable Fees

• Late return fees, cleaning charges, fines, excess mileage, and damage deductions are non-refundable

• Any deductions will be documented with supporting evidence (photos, invoices, or inspection reports)

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📧 For all refund enquiries, contact: info@rentalsongo.co.uk